Refund policy


                THE SAN ANSELMO SHOP WILL CLOSE BY DECEMBER 23rd, 2026.                    FROM NOW UNTIL DECEMBER 23rd,  PURCHASES and GIFT EXCHANGES can be made within 10 days of purchase.

Gift Cards and Store credits can be applied both in-store until DECEMBER  23rd, and on our website shop on going. 

 If you have a specific issue with a purchase, kindly contact us at 415-720-0434 or
reachoku@oku.design to notify us.  It is our sincere hope you love our quality, bespoke items. 

ONLINE EXCHANGES: UNTIL DECEMBER 23rd, 2026, Online orders, items must be shipped back within 7 business days
of receipt.  We reserve the right to request proof of shipment date. Customers are responsible for the
cost of all return shipments. We highly recommend that you insure all packages, as a full store credit will only be issued if the package is not lost or damaged.   

 We do not offer price adjustments for prior purchases.

Thank you for supporting a small sustainable business thrive for 8 years. 

We will be bolstering and refreshing our OKU website so it is most pleasurable and efficient to continue to collect and shop from. 

Blessings. 

ART MEMOS FOR CUSTOMERS: One week return allowance for credit card refund, $100 restocking fee. A transport waiver must be signed for smaller pieces of artwork. Large pieces will be delivered and handled by Management. Delivery will be priced based on zip code and travel time at the time of purchase.
DESIGN MEMOS: Trade Clients may take items out on DESIGN MEMO REVIEW with 100% payment-with a one week approval-agreement with our management.  RE-stocking fees apply after 7 days and are 30% of price. 
PHOTO SHOOTS:  30% rental for 4 days.  Specific Terms Apply.